Terms of Service

Terms of Service

Welcome to Pherozen. By accessing or purchasing from pherozen.com (the “Website”), you agree to the following Terms of Service. Please read them carefully before using our Website.

1. General Conditions

  • You must be at least the age of majority in your state or territory to use this Website or purchase from us.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • We reserve the right to refuse service to anyone, for any reason, at any time.

2. Accuracy of Information

  • We make every effort to ensure that product descriptions, prices, and availability are accurate.

  • We do not guarantee that your computer or device display of colours, images, or product details will be perfectly accurate.

  • Information on this Website may be updated from time to time without prior notice.

3. Products & Services

  • All products sold on our Website are for personal use only and may not be resold or redistributed without permission.

  • We reserve the right to limit quantities of any product or service.

  • Prices are subject to change at any time without notice.

4. Payment

  • All prices are listed in Australian Dollars (AUD).

  • By submitting your payment information, you confirm that you are authorized to use the payment method provided.

  • You are responsible for any bank fees, card charges, or currency conversion costs.

5. Shipping & Delivery

  • We currently ship within Australia (and internationally where available).

  • Standard shipping: 6–10 business days.

  • Premium shipping: 3–6 business days.

  • We are not responsible for delays caused by couriers, customs, or events outside our control.

  • Delivery confirmation by the carrier will be treated as proof of delivery.

6. Returns & Refunds

  • We want you to be happy with your purchase. Returns are accepted in accordance with our Refund Policy: https://pherozen.com/policies/refund-policy

  • Certain items are non-refundable, including:

    • Final sale or clearance items

    • Shipping fees

    • Expedited shipping fees

    • Gift cards

7. Subscriptions (if applicable)

  • If you choose a subscription option, your payment method will be billed automatically at the interval you select until you cancel.

  • You may cancel anytime through your account dashboard or by contacting support@pherozen.com at least 24 hours before your next scheduled order.

8. Intellectual Property

  • All content on this Website (logos, text, images, graphics, product names) is owned by or licensed to Pherozen.

  • You may not reproduce, modify, or use our content without prior written permission.

9. User Comments, Reviews & Submissions

  • If you post a review, comment, or testimonial, you grant us the right to use it in marketing, advertising, or promotional material.

  • We reserve the right to remove content that we consider abusive, defamatory, or misleading.

10. Limitation of Liability

  • To the maximum extent permitted by law, Pherozen will not be liable for any indirect, incidental, or consequential damages arising from your use of our products or Website.

  • Nothing in these Terms excludes or limits rights provided under Australian Consumer Law.

11. Governing Law

  • These Terms are governed by the laws of Victoria, Australia.

  • Any disputes shall be resolved in the courts of Victoria, subject to rights under Australian Consumer Law.

12. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page, and continued use of our Website constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:
📧 info@pherozen.com
🌐 pherozen.com