Refund Policy

We want you to be happy with your purchase at Pherozen. If something isn’t right, we’re here to help.

1. Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following cannot be returned or refunded:

• Gift cards

• Final sale / clearance items

• Shipping fees (including premium or expedited shipping)

3. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please email support@pherozen.com within 7 days of delivery.

• Include your order number and clear photos of the issue so we can quickly resolve it.

• We will send a replacement or issue a refund at no extra cost to you.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

5. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange, email us at support@pherozen.com.

6. Shipping Returns

• To return your product, please contact us first at support@pherozen.com for instructions.

• You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong or damaged item).

7. Consumer Rights

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.